How to submit a complaint about Paypal:

Your goal is to make a claim against Paypal in order to get Paypal to listen to you.  Unfortunately it takes a lot of work on your behalf to get Paypal's attention.  All of my steps will take about 2 hours of your time. Just copy and paste the same complaint everywhere you can!

First: File a complaint with the BBB. This may not always bring the immediate resolution you want but it will let Paypal know that you are serious.
Here is the link to complaint form:

Write a review on the BBB Trust link community page. Let others know the pain that Paypal has caused you.    

Send a copy of the BBB report to and

File a complaint with Consumer Affairs. Paypal reads these reviews daily and tries to keep their image as clean as possible. Do not be surprised if Paypal tries to bully you for information you post online.  Paypal is full of crooks who will do anything they can to steal $1 from you!

Visit the "PayPal Help Center" by clicking on the "Contact Us" link found on the bottom of the page and click the "Ask the Community" button. Click the "Post a topic" button and post your complaint by stating the problem. End it with a question asking for advice on the best way to resolve the issue. Top off the complaint by supplying a good title that best summarizes the complaint. (You can also do the same thing in the Ebay community if you are a member of Ebay. Paypal regularly reads all of the posts on both the Ebay and Paypal community sites.)

File a complaint with Pissed Consumer. This is one of the top sites that Paypal reads regularly and may take action if you make enough buzz about your issue.

KEEP CALLING Paypal. Most Paypal employees are rude, difficult, or refuse to listen. But sometimes you get one who will actually help you. Paypal has the ability to bend the "policy" if they need to.

BE PERSISTENT: Do not give up! Paypal will take your situation much more serious if you do not threaten but take action against them.

Here is some additional Paypal Contact info:

1-408- 376-7514 (FAX Number -- Ryan Downs, Senior VP Operations)

1-402-935-5145 (Melody Fry, PayPal Legal Relations / Legal Support Specialist)

1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations)

1-402-935-2050 (PayPal Customer Service)

1-888-215-5506 (Another PayPal Customer Service Number)

1-888-221-1161 (Another PayPal Customer Service Number)

1-408-376-7400 (eBay Incorporated Main Number)

1-408-376-7514 (PayPal, San Jose, General Fax)

1-402-935-2212 (Michelle, PayPal Operations)

1-402-935-2255 (Gerri, PayPal Account Review Department)

1-402-935-2223 (PayPal Compliance)

1-402-935-2000 (Customer Service, Paypal Receptionist)

1-402-935-2007 (Another PayPal Customer Service Number)

1-402-935-5181 (PayPal employee with SEXY voice)

1-866-888-6080 (PayPal Debit Card Problems / Inquires)

1-402-935-2116 (Elizabeth Maury, PayPal Escalations Department)

1-402-935-2129 (Joseph Langenholdt, PayPal Escalations Dept.)

1-402-935-2238 (Debbie Zabarowski, PayPal Risk Operations )

1-402-935-2239 (PayPal Fraud Prevention Department)

1-408-967-1005 (Amanda Pires, PayPal Corporate Communications)

1-402-537-5755 (FAX Number -- PayPal Chargeback Department)

1-402-935-2128 (Michelle, PayPal Human Resources Department)

1-402-935-2192 (David Richardson)

PayPal Phone Numbers: America & Canada -- Senior Agents

Should you have a PayPal problem that needs decision making authority, these are the persons you can contact directly. Each one of these persons has the power to review your account, unlimit your account or arrange for your money to be returned to you.

PayPal Office of Executive Escalations:


1-402-935-2269 (Michelle, Executive Escalations)

1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations)

1-402-935-2172 (Adam Braasch, Senior Agent)

1-402-935-2268 (Beth Beutler, Senior Agent)

1-402-935-2174 (Jackie Hart, Senior Agent)

1-402-952-8951 (Michael Lazure, Senior Agent)

1-402-935-5073 (Stephanie Mikovec, Senior Agent)

1-402-935-2331 (Tara Stevens, Senior Agent)

PayPal Addresses America & Canada

PayPal Inc., 2211 North First Street, San Jose, CA 95131

PayPal Inc., 2145 Hamilton Avenue, San Jose, CA 95125

PayPal Inc., P.O. Box 45950, Omaha, NE 68145

PayPal Inc., 11128 John Galt BLVD, STE 300, Omaha, NE 68137

PayPal Inc., Legal Department, 2211 North First Street, San Jose, CA 95131

PayPal Inc., 701 First Avenue, Sunnyvale, CA 94089

PayPal Inc., 3404 E Harmony RD, Fort Collins, CO 80528

PayPal Inc., 18110 SE 34th Street, Vancouver, WA 98683

Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you): (Melody Fry, PayPal Legal/Public Relations) (Michael Moldenburg, Paypal Complaints) (Scott Thompson, PayPal President) (Mary Hentges, CFO PayPal) (PayPal Office of Executive Escalations) (Mike Vergara, Senior Director Accounts Protection) (Larry Friedberg, Sr. Manager Brand Marketing & Security) (Catherine Wong, Senior Product Manager Merchant Services) (Unmonitored) (Let public relations know you are filing complaints) (Amanda Pires -- Media Relations Contact)

John Donahoe, eBay CEO

FAX NUMBER: If you prefer to send a fax to the eBay CEO, here is his personal office fax number: 1-408-376-7414

EMAIL: / /

BUSINESS/MAILING ADDRESS: John Donahoe, eBay CEO, 2145 Hamilton Avenue, San Jose, CA 95125

HOME ADDRESS: John Donahoe, 10 Palmer Lane, Portola Valley, CA 94028